IT Operations Manager

Employer: TORC Robotics, Inc.
Job Location: Blacksburg
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 7/20/2021
Closing Date: 8/20/2021
TORC Robotics, Inc.
TORC changes the way mobile robotic systems are designed, integrated, tested and deployed by empowering engineers with a suite of modular, customizable products. TORC’s Robotic Building Blocks product line is used by leading academic, commercial and government organizations to shorten the development process, lower costs and mitigate risks. TORC provides products and custom solutions for drive-by-wire conversion, emergency stop, power management, autonomous navigation and operator control.
http://www.torc.ai
Job Description

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, ship goods, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing their autonomous solutions with experienced partners. Now a part of the Daimler family, we are developing automated trucks to transform transportation.

Join us and take your career to new heights with a company that helped pioneer autonomous technology. You’ll work with an experienced team of people who are committed to creating safer roads, and your contributions will have an impact on the future of transportation.

About the Role:

Responsible for managing and developing a team of talented IT Specialists and Systems Administrators who support TORC’s rapidly growing workforce.   Provides experienced leadership in end-user lifecycle management, process improvements, and technical guidance across the organization.  Primarily responsible for activities directly impacting our end-users, including on-boarding, support, inventory management, capacity planning, and timely reporting of metrics impacting our employees’ satisfaction.  Utilizes a wide range of technologies including Linux, VM/VDI, Active Directory, Azure, conference solutions, VoIP, and networking.  Communication and leadership skills are critical to manage a team of IT professionals spanning multiple offices/time-zones.

Responsibilities: 

  • Manages a team of IT Specialists and Systems Administrators located in one or more facilities.
  • Responsible for maintaining adherence to and continuous improvement of IT processes which support internal customers, including employees and contractors.
  • Supports the Director of IT in identifying and implementing IT solutions in support of expanding business needs, including responsible growth of the IT Operations team.
  • Uses industry standard practices (such as ITIL) to identify and track success measures and reinforces Agile (primarily Kanban) practices in managing and developing team activities.
  • Assists with budgeting and planning activities to increase operational efficiency and adherence to compliance standards.
  • Responsible for managing escalations with potential impacts to employee relations.
  • Identifying and implementing methods to reduce incoming helpdesk requests, including knowledgebase, self-help tools, end-user training, and workflow automation.
  • Working with end-users to determine and translate needs into actionable items.
  • Contributing to the knowledgebase, providing both internal as well as user-facing documentation as appropriate.
  • Managing an on-call/after-hours schedule and capacity constraints.
  • Assists with data-center configuration and management as needed.
  • Identifies and implements inventory management tools and procedures.
  • Supports the imaging, deployment, and maintenance lifecycle of end-user equipment, peripherals, shared devices (e.g., printers, displays), and conference room equipment.
  • Direct reports include Enterprise Systems Admin, Systems Administrators, and IT Specialists.
  • Manages employees by ensuring compliance to federal, state, and company policies, procedures, guidelines, and management principles.
  • In partnership with People Operations, supervisory responsibilities include leading continuous goal setting, career pathing and professional development, tracking competencies, employee team building and training, performance management, scheduling and assigning work, resource management and controlling expenses, and enforces systems, policies, and procedures.  Trains staff, maintains training records, ensures appropriate and continuous training.  Proactively manages coaching, employee relations, and conflict while representing Torc’s core values.
  • Identify hiring needs, partner with People Operations and Talent Acquisition, and assist in the recruiting, screening, interviewing, selection, hiring and new hire onboarding processes for talent across multidisciplinary teams. Recommends salary increases, promotions, transfers, demotions, or terminations.   Manages any problems and concerns to closure.
  • Accomplishes department objectives by supervising staff and organizing and monitoring work processes with the highest degree of quality and safety.

Qualifications: 

  • 6+ years of experience in a similar leadership role.
  • 10+ years of experience in end-user lifecycle management and technical guidance.
  • Proven experience managing teams, handling inventory, and budgeting/procurement activities.
  • Both Microsoft Windows and Linux experience strongly preferred, with experience in Active Directory, Azure Active Directory, and Office 365 in an enterprise environment.
  • Knowledge of core networking principles and virtualization technologies.
  • Understanding of compliance and security standards; ideal candidate would have basic knowledge of ISO/IEC 27001, NIST 800-53, or similar information security standards.
  • Excellent interpersonal, verbal, and written communication skills to build trust and strong working relationships, effectively create and proofread documents and reports, and communicate to a diverse workforce.
  • Keen attention to detail to identify problems and processes that don’t comply with protocol.
  • Critical/logical thinking to identify problems and provide solutions to ensure efficiency, safety, and quality.
  • Strong business insight and judgment, team orientation and collaborative style
  • Strong time management and organizational skills to plan, develop, coordinate resources, prioritize effectively, and maintain competing demands simultaneously with frequent interruptions and in a fast-paced environment.
  • Ability to ethically handle sensitive and confidential information with impartiality and professionalism.
  • Position requires transportation to locations outside the main complex. Valid US Driver’s license with a safe driving record required.  May travel occasionally to other states.
  • Requires continuous education and training with a passion for knowledge in related fields of study to maintain the highest level of knowledge, ingenuity, and creative thinking.
  • Wear appropriate personal protective equipment as required in areas identified through hazard assessment.
  • Occasional exposure to outdoor weather conditions.
  • May occasionally lift and carry up to 40 pounds safely.
  • Ability to be flexible and may work overtime when project demands.
  • Ability to make presentations and communicate to small and large groups.

Perks of Being a TORC’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and their future. Additionally, we are always open to suggestions to accommodate individual employee needs. Torc offers:

  • Full coverage of monthly medical premiums for full-time employees
  • Medical/dental/vision/ AD+D and Life Insurance
  • 401K plan with employer matching
  • Annual learning and development stipend
  • Leadership development training
  • Collaborative, energetic, and team-focused work environment
  • Flexibility in schedule and generous paid vacation

 

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