Network/TAC Engineer

Employer: Advanced Logic Industries
Job Location: Blacksburg, Virginia
Category: IT/Computers/Networking, Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 7/13/2021
Closing Date: 7/31/2021
Advanced Logic Industries
Advanced Logic Industries provides IT network integration, software development services and IT products to clients throughout the Mid-Atlantic region and beyond. At ALI, we believe that IT solutions are a strategic business driver that merits both IT skills and a strong emphasis on the financial return of IT investments. With our blend of exceptional technical skills, business expertise and a passion for doing the right thing; we are driven to help our clients be successful.
Job Description
Network/TAC Engineer

As a member of the Advanced Logic Industries, Inc. (ALI) team, you will be responsible for supporting existing clients related to their IT needs as well as helping to secure future clients.  This individual will be responsible for helping to overcome technical questions and remove technical objections encountered through the sales cycle.
You will be responsible for building strong relationships with Engineering and Sales team members, voicing product use cases and feedback based on customer and prospect opportunities.  You will be part of a team that works together to ensure our clients are receiving the highest standards of customer service. 
This position affords you the opportunity to predominately work remotely, with occasional light travel.
  • Walk customers through problem solving processes for troubleshooting hardware, software and printer issues
  • Participate in meetings with vendors and customers, providing input on various initiatives
  • Collaborate with third-party support and service vendors to ensure systems stay operational (support during an outage)
  • Prepare client documentation including network designs, network assessments, implementation plans, and post-implementation documentation
  • Provide first and second level contact and convey resolutions to customer issues in a call center environment
  • Follow up with customers, provide feedback and see problems through to resolution
  • Keep apprised of patches, latest technologies, and upcoming infrastructure installations 
  • Research new technologies
  • Assist in efforts of the design, testing and implementation of new systems architecture
  • Work closely with OEM, break-fix and integration vendors during systems implementation and troubleshooting
  • 3+ years of experience working in an IT infrastructure environment
  • 3+ years in customer facing role(s) working with clients
  • Experience in managing and supporting Windows server and desktop environments
  • Expericence with Active Directory, Exchange, and Office 365 support
  • Experience with VMware/vSphere administration
  • Experience with Cisco CUCM platforms, and/or other voice platforms
  • Experience in managing and supporting virtual server environments
  • Proficient in monitoring networking activity via remote support tools
  • Communicates effectively with managers, coworkers, sales team and clients
  • Provides excellent client service and consulting
  • Work in a collaborative environment learning with other IT specialists
  • Training and industry certification credentials for career development
  • Build a career that allows you to balance the demands of work and personal life
  • Comprehensive medical, dental and vision plans to fit your needs
  • Employee assistance program
  • Employer paid basic life insurance
  • Employer paid long term disability insurance
  • 401(k) retirement plan
  • Generous holiday schedule and PTO
  • Voluntary short term disability insurance
  • Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant.  Opportunities to earn monthly bonus.

Founded in 1991, Advanced Logic Industries (ALI) is a regional professional Information Technology services organization that delivers technology solutions to clients in Virginia and the surrounding Mid-Atlantic Region.  ALI’s experience has enabled many organizations to gain substantial returns on their technology investments and efficiently manage the introduction of new technologies into their environments.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state or local protected class. 
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