Computer Support Specialist

Employer: Virginia Tech - Division of Information Technology
Job Location: Blacksburg, Virginia
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 10/5/2020
Closing Date: 10/26/2020
Virginia Tech - Division of Information Technology
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence.
Job Description The Finance Information Technology department seeks a customer service focused Computer Support Specialist to provide technical assistance to faculty and staff in the Vice President for Finance senior management area. The successful candidate will provide excellent customer service while resolving service requests and incidents in a timely manner, communicating effectively, and being a positive contributor to the Finance Information Technology team.

Key responsibilities of this position include:
• Leverage the centralized helpdesk solution to provide technical support to users with all aspects of computing operations. Review, prioritize and resolve helpdesk requests using established best practices including detailed ticket documentation.
• Configure, install and update computer hardware, software, and peripheral equipment.
• Maintain hardware inventory for accurate fixed assets accounting.
• Create and maintain accurate system, process and end user documentation.
• Perform miscellaneous job-related duties as assigned.
• Communicate with a broad range of users about technical topics at a level appropriate for the intended audience
• Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.

Required Qualifications

• Experience providing technical support and guidance in an IT support, help desk or related role;
• Experience with basic system administration tasks in a Windows operating system environment;
• Experience configuring and deploying Windows computers;
• Ability to demonstrate practical troubleshooting and problem analysis techniques;
• Demonstrable skills for and commitment to good customer relationship management;

Preferred Qualifications

• A bachelor’s degree from an accredited institution of higher education OR an equivalent level of training and experience;
• Experience with advanced system administration tools (Microsoft MDT, PowerShell, etc.);
• Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
• Currently hold or willing to obtain relevant entry-level industry certification(s) (CompTIA A+, Microsoft MCP, ITIL Foundation v.3, etc.)

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