Customer Support Analyst

Employer: Chartio
Job Location: Blacksburg, Virginia
Category: Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 2/21/2020
Closing Date: 5/15/2020
Chartio is on a mission to democratize data so that everyone has the freedom to explore, transform and visualize their data. Chartio has built a simple, yet intuitive cloud-based data exploration solution that makes it easy to connect all of your data to create powerful dashboards, without any SQL knowledge.

With a drag and drop user interface and powerful data pipeline, Chartio helps businesses intuitively query, analyze and track key metrics in real-time to quickly identify trends, patterns and outliers.
Job Description Chartio is building the best visualization and exploration interface to data - and we need someone with both analytical and people skills to help our customers find their inner data hero!

Our awesome success team is a key differentiator for our product and highly regarded by our customers. As a Customer Support Analyst, you'll be the first to answer the questions of our customers and active prospects. 

This is a full-time Entry Level Position where we'll be training you on SQL, support tools and practices, and you'll also be learning about BI and its role in our customers' businesses.
Day to Day Responsibilities
    • Be the face of Chartio to our many customers
    • Respond to customer queries about SQL, analytics, data source connections, account details, payments, etc.
    • Escalate in-depth technical questions to Tier II and III teammates
    • Work together with customers, in person and through video calls for troubleshooting and training
    • Build out content for our internal Support Center
    • Advocate for customers and represent their needs to product
    • BA/BS or 1-2 years in a customer facing role
    • Strong analytical skills
    • Solid verbal and written communication
    • Adaptability
    • Creative problem solving skills
    • Excel Proficiency (Vlookup), SQL Knowledge a huge plus but not required
    • Continuously looking to learn and evolve
    • Passion for the tech industry, especially data/BI
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