System Administrator

Employer: Roanoke College
Job Location: Salem, Virginia
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 1/30/2019
Closing Date: 3/31/2019
Roanoke College
At Roanoke College we help you find, build and live your passion. Roanoke College is a place where students learn from an innovative core curriculum and specialize in majors that allow for depth of study and research. It is a place where virtually all students participate in internships, creative projects, research, community service or study away. Roanoke is one of just seven percent of colleges nationwide with a chapter of Phi Beta Kappa, the nation's oldest and most prestigious honor society.
http://www.roanoke.edu
Job Description

The Roanoke College Systems Administrator successfully manages the College’s systems infrastructure; ensuring the College’s systems are world class, up-to-date, reliable, secure and provide the environment needed by the clients for innovation and cutting edge technology. S/he works effectively with the IT staff to ensure that the division is prioritizing upgrades and changes in line with the strategic goals of the College and needs of our clients. S/he is responsible for Data Center performance and recovery, capacity planning to ensure scalability, and equipment lifecycle management.  S/he establishes and supports new systems applications that enhance administrative and educational technology and the residential experience.

The position is primarily responsible for administering the following systems:

  • Colleague (user accounts, permissions, general system health, patches, clones & reboots)
    • Colleague UI
    • WebAdvisor
    • EllucianGo
    • Unidata
    • Ethos Identity
    • Ethos Integration
    • SQL Colleague
    • SAValet
  • MyRoanoke
  • Ellucian Payment Gateway
  • EasySpooler
  • SoftDocs & FormPort
  • eScript
  • ACI (Official Payments)
  • Data transfers/integrations to numerous 3rd party systems (such as Alma, Maxient, etc.)

Hours are 8AM–4:30PM or 8:30AM–5:00PM, Monday through Friday (determined by department director). Division Hours of Operation are Monday through Friday, 8:00AM–5:00PM with occasional after-hours emergency, maintenance, client service and on-call responsibilities. 

Essential Functions Include:

  • Ensures the College’s systems infrastructure is world class, up-to-date, reliable, secure, and provide the environment needed by the clients for productivity, innovation and cutting edge technology.
  • Maintains and monitors the college’s systems and insure high availability of critical systems; provides back-up systems management for the other staff as needed.
  • Supports, maintains, upgrades, and secures the College’s enterprise system with high availability.
  • Establishes and supports new system applications that enhance educational technology and the residential experience.
  • Creates and maintains documentation of all system, security and technical specification for assigned servers and systems.
  • Works effectively with the IT staff to ensure that the division is prioritizing upgrades and changes in line with the strategic goals of the College and needs of our clients.
  • Other related duties and assignments as required
  • Effective communication with managers, coworkers and clients
  • Provide excellent client service and consulting
  • Solve problems creatively and keep up-to-date with new technology
  • Regular attendance
  • Know and follow data information security policies
Requirements

Required

  • Bachelors Degree
  • Demonstrated ability to troubleshoot technology problems
  • Demonstrated ability to communicate well 
  • Demonstrated ability to provide excellent client service skills
  • 3 Years Minimum of IT technical troubleshooting 
  • 3 Years Minimum of managing application systems 
  •  1 Year Minimum of server administration 
  •  1 Year Minimum of server virtualization 
  •  1 Year Minimum Linux server administration 

 Preferred

  • Client Service Skills training
  • VMware professional training
  • Microsoft server training
  • Microsoft SQL Server training
  • Higher Education Experience
  • SAN management experience
  • Microsoft Certification(s)
  • VMware Certification(s)
  • SQL Server Experience
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