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Manager, Technology Assistance Center
IT/Computers/Networking, Tech Support/Customer Service
Radford University is a comprehensive, midsize public university that is student-focused, providing its more than 9,900 students a diversity of outstanding academic programs. Well known for its strong faculty/student bonds, innovative use of technology in the learning environment and vibrant student life on a beautiful campus, Radford University offers many opportunities to get involved and succeed in and out of the classroom.
Radford University invites applications for the position of Manager, Technology Assistance Center in the Division of Information Technology. This position will manage the Technology Assistance Center by coordinating walk-in, telephone and online support to the entire campus community. Establish efficient and effective workflows for resolution of technical issues with an emphasis on providing timely responses and excellent customer service. Manage the performance of 7 full time employees, 2 part time employees and a number of student workers to ensure staff are meeting and exceeding customer expectations. Develop and maintain documented standards and procedures to ensure consistent responses to problems. Analyze common issues and work with other IT managers to develop solutions or documentation to improve IT services.
Strong leadership and management skills. Excellent critical thinking skills with an ability to quickly analyze problems and identify the root cause of problems. Ability to communicate verbally and in writing clear concise instructions to resolve problems. Demonstrated knowledge of, and experience working with, software applications and hardware devices. Experience analyzing and prioritizing support requests and coordinating resolution to problems. Experience supporting desktop and mobile devices running Windows, OS X, iOS and Andriod operating systems. Prior supervisory experience.
Experience managing technology support in a higher education environment.
. Only online applications will be accepted. Review of applications will begin on May 21, 2019.
Radford University is an EO/AA employer committed to diversity. All new hires to Radford University are subject to E-Verify. E-Verify is administered by the U.S. Department of Homeland Security, USCIS-Verification Division and the Social Security Administration and allows participating employers to electronically verify employment eligibility.
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