ET23145 Field Services Technician

Employer: TMEIC
Job Location: Roanoke, VA Preferred, Virginia
Category: Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 4/11/2024
Closing Date: 5/17/2024
TMEIC Corporation, headquartered in Roanoke, VA, designs, develops and engineers advanced automation, large AC and DC motors, photovoltaic inverters and variable frequency drive systems. TMEIC Corporation specializes in the Renewable Energy, Metals, Material Handling, Oil & Gas, Mining, Testing and other industrial markets worldwide. We drive industry.
Job Description Job # ET23145
Job Title Field Services Technician
Remote Office Location Roanoke, VA Preferred
Business Function/Department Industrial Systems / Technical Services
Sales Territory, if applicable N/A
General Role Description
Install, maintain, commission, and provide warranty support for assigned projects while meeting project schedules and performance criteria
Role Accountabilities
  • Install, upgrade, and maintain electrical and automation equipment at assigned field locations
  • Configure hardware and software components after installation
  • Test and troubleshoot electrical and automation equipment, including AC and DC drives
  • Manage site schedule, informing and coordinating personnel to adhere to all site procedures and regulations as assigned,
escalating issues to appropriate manager
  • Assess project requirements to ensure work scope is safely executed
  • Resolve potential and identified issues based on testing, in coordination with vendors
  • Identify new, site specific opportunities through communication with clients and recommend appropriate solutions to
  • Train client personnel on system maintenance procedures and/or system operation to ensure optimum performance and minimum downtime
  • Train associates in specific areas of technical expertise when identified by management as a function expert
  • Provide site and/or technical service status to colleagues, clients, and management
  • Maintain current safety qualifications appropriate to the assigned tasks and adhere to both Company and client safety
  • requirements
  • Document installations, repairs and problems identified during commissioning, technical service and warranty support
  • Maintain tools and equipment used during service calls
  • Ensure proper safety equipment is available and in good working condition, as assigned
  • Comply fully with all Company commissioning procedures and checklists

General Employee Accountabilities
  • Bring full effort to bear on tasks assigned by manager
  • Give manager best advice
  • Give earliest notice when work cannot be delivered as specified
  • Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
  • Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment
  • Comply with all Company policies, practices, and procedures and all regulations and laws
  • Recommend viable improvements proactively
  • Ensure effective utilization of business tools and processes

Minimum Qualifications
  • Associate degree in electrical engineering technology, industrial electricity, mechanical engineering technology; or Bachelor of Applied Science (BASc) or Bachelor of Science (Engineering) or related field, or equivalent via education and/or work experience
  • 4 years’ industrial experience in installation or maintenance of electrical equipment, including VFD drives
  • Demonstrated continuous improvement in areas of responsibility
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
  • Demonstrated problem-solving and time management skills and appropriate attention to details
  • Ability to work in outdoor environments in high and low temperatures
  • Ability to lift 50 lbs. on a regular basis
  • Ability to work standing for long periods of time on hard surfaces
  • Proficiency in MS Excel and MS Word
  • Availability to travel domestically and internationally, approximately 75% of the time, often with limited notice

Preferred Qualifications
  • 3 years’ experience installing, troubleshooting, repairing, and maintaining electrical equipment
  • Demonstrated experience working with international clients and field service personnel
  • Demonstrated experience in the metals, material handling, paper, or general industries

Link to TMEIC Corporation website:  In order to be considered for a job opening, all applicants must complete an on-line job application, in full, for each job opening.  A resume can be attached to the on-line application but is not considered a substitute for the information in the application.  Applications are not accepted for positions not posted.  Current job listings, along with our application, can be found on our website.  Select “Career Opportunities” on the “Careers” tab of our website. Please, no telephone calls.
EEO/AA/M/F/Vet/Disability Employer
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