PR24006 Technical Services Project Analyst

Employer: TMEIC
Job Location: Roanoke, Virginia
Category: Tech Support/Customer Service, Other
Employment Type: Full Time
Last Updated: 4/11/2024
Closing Date: 5/17/2024
TMEIC Corporation, headquartered in Roanoke, VA, designs, develops and engineers advanced automation, large AC and DC motors, photovoltaic inverters and variable frequency drive systems. TMEIC Corporation specializes in the Renewable Energy, Metals, Material Handling, Oil & Gas, Mining, Testing and other industrial markets worldwide. We drive industry.
Job Description Job # PR24006
Job Title Technical Services Project Analyst
Office Location Roanoke, VA
Business Function/Department Energy & Infrastructure Solutions/ Business Process and Analysis
Sales Territory, if applicable N/A
General Role Description
Provide analytical and administrative services for warranty and technical services project management
Role Accountabilities
  • Originate projects in ERP, including client entry, project funding, budget creation and maintenance, invoice schedule generation, and integration tasks
  • Verify Terms & Conditions (T’s & C’s) on purchase orders, identify risks, resolve issues or escalate per guidelines prior to order entry
  • Identify required delivery dates for each project task, confirm with Sourcing that purchase orders are issued in a timely manner based on required delivery, reporting exceptions to management as appropriate
  • Issue invoices in timely manner when contractual billing requirements are met
  • Contact finance department for tax certificates if required and expedite if necessary
  • Generate requisitions, using ERP, by building item masters when necessary, confirming Harmonized Tariff System (HTS) Codes, identifying required delivery dates and cost targets; and retain supporting documentation
  • Generate, review, and distribute warranty, cost of quality, and vendor rework reports, as requested
  • Prepare commercial proposals of service work outside the scope of the original contract to meet internal and external clients’ Request for Quote (RFQ) requirements and effectively communicate to the client
  • Review client PO and communicate with client to reconcile any discrepancies with proposal
  • Negotiate service invoice variations with clients to obtain a purchase order increase as needed
  • Recommend MIN/MAX stock levels of warranty parts to immediate manager based on sales forecasts and past failure rates to ensure inventory levels will meet demands of future
  • Monitor and report status of progress of all major proposals to immediate manager
  • Analyze and summarize historical project data to be used for preparation of business mid-range plan (MRP)
  • Expedite equipment deliveries through Sourcing as required
  • Coordinate efforts of a cross-functional team of client, supplier, packer, freight forwarder, carrier, and customs broker, to ensure timely delivery of product
  • Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
  • Track monthly warranty costs for the Technical Services group and report to immediate manager
  • Create site memos for each service project, per company policy
  • Enter new tasks into cost of quality project
  • Review and approve transferred timesheets and expense reports for assigned projects per applicable company policies, escalating to management as appropriate

General Employee Accountabilities
  • Bring full effort to bear on tasks assigned by manager
  • Give manager best advice
  • Give earliest notice when work cannot be delivered as specified
  • Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
  • Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment
  • Comply with all Company policies, practices, and procedures and all regulations and laws
  • Recommend viable improvements proactively
  • Ensure effective utilization of business tools and processes

Minimum Qualifications
  • Bachelor’s degree in related field or equivalent via education and/or work experience.
  • 3 years’ related work experience
    Demonstrated skills for preparing service proposals
  • Demonstrated knowledge of commercial contract terminology
  • Demonstrated negotiation skills
  • Demonstrated continuous improvement in areas of responsibility
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
  • Proficiency in an ERP, MS Word, Excel, Outlook, and PowerPoint 
  • Availability to travel domestically, less than 5%, sometimes with limited notice

Preferred Qualifications
  • Demonstrated knowledge of scientific terminology and engineering processes
  • Demonstrated experience requiring application of international trade policies
  • Proficiency in Oracle ERP, MS Project, Access, Adobe Acrobat, Visio, AutoCAD, CRM tools, HTML
  • Advanced Excel skills

Link to TMEIC Corporation website:  In order to be considered for a job opening, all applicants must complete an on-line job application, in full, for each job opening.  A resume can be attached to the on-line application but is not considered a substitute for the information in the application.  Applications are not accepted for positions not posted.  Current job listings, along with our application, can be found on our website.  Select “Career Opportunities” on the “Careers” tab of our website. Please, no telephone calls.
EEO/AA/M/F/Vet/Disability Employer 
Sharing and Options