Field Technician

Employer: FoxGuard Solutions
Job Location: Christiansburg, Virginia
Category: IT/Computers/Networking, Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 7/11/2019
Closing Date: 9/11/2019
FoxGuard Solutions
FoxGuard Solutions develops customized cyber security, compliance, and industrial computing solutions. As a leading operational technology company we deliver reliable, secure and configurable solutions that include: several cyber security solutions, including Patch & Update Management Services as well as turnkey computing solutions for mission-critical applications designed to fit a customer’s intended use, expected life-cycle and desired price point.
http://www.foxguardsolutions.com
Job Description FoxGuard Solutions is looking for a detail-oriented, self-motivated individual to join our team as a Field Technician. In this role, one would work closely with clients on-site to provide quality service while diagnosing, repairing, and maintaining customer units. This position requires frequent travel to site locations. The ideal candidate for this position has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service is all about. A love for computers is a must! If you love to travel and are looking for the next step in your technology-based career, apply today!
 
Job Purpose
 
Interpret detailed technical information included in release notes as it relates to patch/ update versioning. Identify and manage the resolution of data quality issues including integrity, accuracy, consistency, and completeness in an efficient and timely manner. Demonstrates excellent critical thinking, problem solving, and attention to detail relating to hardware and software support.
 
Duties and Responsibilities
  •  Travel approximately 50% both internationally and domestically, to provide support and training to customers and OEM partners.
  • Provide quality documentation for customer reports and end user instructions.
  • Participate in creating and improving internal process and procedure documentation.
  • Maintain technical understanding of current product set, including customer specific products.
  • Maintain basic working knowledge of cyber-security tools and their capabilities.
  • Participate in the continuous improvement process at FoxGuard Solutions.
  • Perform validation duties as assigned.
  • Perform Secure Production duties as assigned.
  • Able to assist other teams, including technical support and engineering as needed.
 
Required Qualifications
  •  Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
  • Great attention to detail
  • Prior experience with Windows
  • Travel at least 50%
 
 Preferred Qualifications
  •  Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Network + and/or Security + certifications
  • Prior experience with Linux
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