A Customer Service Specialist, or CSS, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSSs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and solve problems. Our Customer Service Specialists will advocate for our customers when necessary and will gather and share feedback with the rest of the organization.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Qualifications and Skills