Systems Analyst

Employer: Virginia Tech - Division of Information Technology
Job Location: Blacksburg, Virginia
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 9/21/2021
Closing Date: 10/21/2021
Virginia Tech - Division of Information Technology
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence.
Job Description

Job Description

Network Infrastructure and Services (NI&S) is a part of the Division of Information Technology at Virginia Tech. We are a financially self-supporting auxiliary that provides advanced network, communications, public safety, and data center services. We design, deploy, and operate enterprise scale network, systems, monitoring, and communication services. NI&S is a dynamic and exciting organization with a commitment to continuous improvement and is seeking an enthusiastic and motivated person with both business and technical competencies to fill this role. Our role as an internal technology service provider and auxiliary enterprise provides our employees with interesting and challenging opportunities to gain experience delivering advanced technology services while developing general business experience. The successful candidate will have an opportunity to work in a collaborative and agile technology organization that is responsible for managing business and financial planning activities like a typical small- to medium-sized business.

Systems Analysts serve as the interface between product stakeholders and agile development teams. In collaboration with key stakeholders, they develop and in-depth understanding of the system and associated processes and analyze business need(s) to be fulfilled, identify opportunities for work-flow and efficiency improvements, translate needs and opportunities into a vision for the product, and contribute to the overall success of the solution being developed. The primary objective is to maximize the value delivered by the development team.

As a Systems Analyst you will have an opportunity to engage with stakeholders and customers to deliver high value products and services to help support the university mission by:

● Collaborating with stakeholders throughout the development process
● Determine operational objectives by studying, observing and performing business functions to identify potential areas for improvement or work-flow refinement
● Work with internal and external customers and stakeholders to analyze needs and opportunities while also considering cost-benefit and technical feasibility and alignment with product development roadmap to strategic goals
● Translate requirements and requests into a user stories that serve to inform the development team what and why features need to be built
● Serve as a liaison between the end-user and development team during the development process
● Answer questions, provide feedback, and share domain knowledge to guide product development
● Prioritize user stories on the product backlog in preparation for sprints
● Attend sprint planning meetings and provide guidance on development priorities
● Attend daily scrums to answer questions and provide feedback
● Monitor issues (in JIRA, or other issue tracking system) to keep track of progress, comments, and requests for information
● Specify that products are ready for production deployment after verifying that the product has been tested and reviewed with stakeholders
● Facilitate the creation of documentation to help transition new features to operational readiness
● Provide process consulting to operations staff to ensure responsive support for our products.

Required Qualifications

● Bachelor’s degree in Business, Information Systems, Accounting, or related field
● Strong analytical and problem solving skills
● Strong business and technical acumen
● Basic understanding of database and information management systems
● Facilitation and consultative skills
● Excellent verbal and written communication skills

Preferred Qualifications

● Certified Scrum Product Owner Certification
● Experience in developing software requirements
● Knowledge of Agile principles and processes
● Experience managing technical projects
● Experience working with stakeholders to deliver successful outcomes
● Successful track record estimating and meeting project goals and deadlines

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