Human Resources Manager
Telecommunications, Software/QA/DBA, Tech Support/Customer Service
Ozmo is a technology company located in Blacksburg, Virginia. Its software products solve device support at scale for mobile operators and their consumers. With the leading device support platform assisting over 25 million interactions each year, Ozmo believes that every support interaction is an opportunity to improve the customer experience. The Ozmo support platform is home to a library of hundreds of virtual devices and tens of thousands of answers made accessible across all channels.
Ozmo is looking for an experienced and dynamic Human Resources Manager to join our growing team. As Human Resources Manager, you will be focused on all aspects of HR within the Digital Content Production department at Ozmo. This role is specifically focused on our supporting our large team of web developers. You will report directly to the Director of Digital Content Production and work alongside production-oriented peers in the department as well as the broader Admin team. This role oversees the web development team from an HR perspective and will have a support staff of one, with anticipated growth in 2019.
As a growing technology company, Ozmo’s focus is on solving tech support at scale. We build best-in-class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts are motivated to continuously improve and love to learn. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.
Oversee all employee management duties to support our matrix organization
Implement and revise compensation programs
Participate in the evolution of the organizational structure of the department ensuring team members are setup for success
Conduct continuous employee engagement and satisfaction surveys across all dimensions of their lives at Ozmo
Continuously evolving the employee performance evaluation program
Develop, revise, and recommend personnel policies and procedures
Provide oversight and administrative support to the adherence of policies and procedures
Share responsibility for maintaining and revising the company’s handbook as it pertains to Digital Content Production
Manage the employee lifecycle from recruiting through termination
Oversee recruitment efforts for all personnel, including writing and placing job ads, screening, and hiring decisions
Conduct new employee orientations and employee relations counseling
Oversee exit interviews
Recommend new policies, approaches, and procedures
Requirements & qualifications
Bachelor’s degree in Human Resources or related field
HR certification (such as PHR or SHRM-CP) preferred
A prior role focused on organizational development is a plus
Five or more years of cumulative experience in a people management role
Two or more years in a role focused on general human resources management
Strong problem solving skills and detail orientation
Excellent communication skills, both written and oral
Demonstrated ability to coach and encourage young professionals
You must be legally eligible work in the United States onsite at our office in Blacksburg, VA.
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