Human Resources Manager

Employer: Ozmo, Inc.
Job Location: Blacksburg, Virginia
Category: Other
Employment Type: Full Time
Last Updated: 7/30/2021
Closing Date: 12/31/2021
Ozmo, Inc.
Ozmo is a technology company located in Blacksburg, Virginia. Its software products solve device support at scale for mobile operators and their consumers. With the leading device support platform assisting over 25 million interactions each year, Ozmo believes that every support interaction is an opportunity to improve the customer experience. The Ozmo support platform is home to a library of hundreds of virtual devices and tens of thousands of answers made accessible across all channels.
Job Description

Ozmo is seeking an enthusiastic and experienced Human Resources Manager to join our growing team. As a Human Resources Manager, you will be focused on the day to day operations associated with human resources and general office administration. You will report directly to the Director of Finance and work across multiple departments to keep our Ozmonauts engaged and champion our uniquely-Ozmo culture.

As a growing technology company, Ozmo’s focus is on solving tech support at scale. We build best-in-class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts are motivated to continuously improve and love to learn. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.


  • Manage the annual renewal and open enrollment process for all company-provided benefits
  • Be a knowledgeable, go-to source on the logistics and legalities of all of our benefits, including health, vision, and dental insurance, EAP, FMLA, life and disability, and workers’ compensation
  • Know the ins-and-outs of our 401(k) plan as the plan administrator, coordinate annual audits and ensure compliance with plan rules and federal regulations
  • Work with outsourced accounting firm for payroll and accounting needs to ensure timely and accurate payroll processing
  • Partner with our broker to ensure that Ozmo has best-in-class benefits and have a keen eye for detail to review and approve monthly invoices
  • Manage the entire employee lifecycle to include onboarding, career development and performance improvement plans
  • Assess and make recommendations on personnel resources to help ensure the company achieves its annual goals
  • Partner with Director of Finance on the management of the human resources and office administration teams
  • Oversee the human resources budget
  • Cultivate an inclusive, positive, and productive workplace environment
  • Spearhead employee engagement initiatives and oversee major company events such as our annual holiday party and Saturnalia, our annual summer event
  • Be a trusted resource for Ozmonauts looking for guidance or support

Requirements and qualifications

  • Bachelor’s degree in human resources or meets the SHRM-CP certification test eligibility requirements
  • Excellent written and oral communication skills
  • Ability to maintain confidentiality which is critical in this role
  • Amazing customer service
  • Demonstrated leadership and ability to work across all levels of the company
  • Thrives in a fast-paced, digital environment
  • Ability to build relationships and gain trust 
  • Adeptness at problem-solving, including being able to identify issues and resolve them in a timely manner
  • Proficiency with G Suite preferred


This is an onsite position at our headquarters in Blacksburg, VA.

Applicants must be legally authorized to work in the U.S.  Ozmo does not sponsor employment visas.

Ozmo participates in the E-verify program.

Ozmo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, age, disability, or any other characteristic protected by law.

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