Help Desk Technician

Employer: Radford University
Job Location: Radford, Virginia
Category: IT/Computers/Networking
Employment Type: Part Time
Last Updated: 2/6/2019
Closing Date: 4/1/2019
Radford UniversityRadford University
Radford University is a comprehensive, midsize public university that is student-focused, providing its more than 9,900 students a diversity of outstanding academic programs. Well known for its strong faculty/student bonds, innovative use of technology in the learning environment and vibrant student life on a beautiful campus, Radford University offers many opportunities to get involved and succeed in and out of the classroom.
http://www.radford.edu/~csat
Job Description Radford University invites applications for the position of Help Desk Technician in the Division of Information Technology. This position provides professional and courteous front line technical help desk assistance for the university community. Provide walk-in, phone and email technical support in a courteous and timely manner to ensure effective resolution of user issues. Provide on-site support visiting the customer when necessary to resolve problems. Provide on-site and phone support to faculty in the use of classroom technology. Required Qualifications: Demonstrated knowledge of MS Windows operating system installation and troubleshooting, MS Office applications, networked and wireless computing environments, and TCP/IP. Knowledge of mobile platforms including smartphones and tablets. Ability to identify, troubleshoot and resolve technical issues. Ability to provide clear and concise communication. Ability to lift/move 50 pounds. Preferred Qualifications: Experience supporting and troubleshooting Mac OS X operating systems. Prior experience providing technical customer support in an academic environment. Experience supporting mobile technologies Apply online at https://jobs.radford.edu/postings/6994. Only online applications will be accepted. Review of applications will begin on February 18, 2019. Radford University is an EO/AA employer committed to diversity. All new hires to Radford University are subject to E-Verify. E-Verify is administered by the U.S. Department of Homeland Security, USCIS-Verification Division and the Social Security Administration and allows participating employers to electronically verify employment eligibility.
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