Administrative Assistant

Employer: Firefli
Job Location: Roanoke, Virginia
Category: Project/Product Management, Quality Assurance, Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 8/30/2021
Closing Date: 10/29/2021
Firefli elevates businesses ready to engage in comprehensive digital strategies. We challenge them to think in terms of "what's possible", and then partner to deliver it. Together, we analyze opportunities and plan realistic solutions. Firefli objectively advocates for our clients' goals and celebrates their ongoing success equally with our own. We support our partners with customized processes that lead to better results. At our heart, we care.
Job Description

As an administrative assistant to a multi-disciplinary product team, you’ll work alongside designers, developers, project managers, and writers to coordinate updates to websites and other products. Your job is to create and foster meaningful and positive client experiences.

To be successful in this role, you must:
  • Enjoy working with a diverse range of clients, projects, and team members
  • Operate with empathy and emotional intelligence
  • Have a demonstrated administrative background with strong organizational skills
  • Take your work more seriously than yourself
  • Be able to anticipate needs and roadblocks based on past experiences
  • Know when to ask for help (and not be afraid to)
  • Possess strong interpersonal skills, noting where work overlaps across the team and when you
  • need to bring folks together
  • Communicate clearly to internal and external team members
  • Understand that feedback is part of every project
  • Have a strong desire to learn
  • Enjoy logging into work every day
  • Ability to troubleshoot and problem-solve
The person chosen for this position will:
  • Schedule and support internal and external meetings
  • Answer phone calls, takes messages, support visitors
  • Lead internal office administration tasks, such as tracking birthdays, ordering supplies, calling for maintenance repairs, etc.
  • Track responses in ticket management system
  • Maintain prompt responses
  • Communicate with various personality types/communication styles


  • Work across project management software to document requests and updates
  • Format and distribute meeting agendas, as needed
  • Provide administrative support to ensure efficient operation of office (AR, AP, travel, etc.)
  • Monitor, track, and report on billable work, client milestones, and recognition
  • Document and communicate meeting takeaways, next steps, etc. in project management software and to clients
  • Inform project teams of any updates and changes as and when they occur
All applicants are required to have:
  • At least 3-5 years of combined applicable education and experience
  • Excellent computer skills (we are a Mac office using Microsoft Office)
  • Familiarity with agency operations is preferred, but not required
Why Firefli?

Firefli is a marketing agency built on a relationship-focused culture and a proven track record, and was recognized as one of the “2021 Best Places to Work in Virginia” by Virginia Business Magazine and Best Companies Group, ranking in the top 20 for small employers. Beyond our local award, Firefli has been recognized alongside CNN, Hubspot and Time Warner Cable by The Webby Awards, the leading international awards honoring excellence on the Internet.

Perks & Benefits

We believe that it is our responsibility to take care of each other. We work hard, play harder, and the results are undeniable. Apply now to learn more. Benefits include unlimited vacation, health insurance, retirement plan, continuing education and more. Our benefits are a thank you to the amazing individuals who make Firefli everything it is. 

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