Help Desk Technician

Employer: Radford University
Job Location: Radford, Virginia
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 7/19/2019
Closing Date: 8/29/2019
Radford UniversityRadford University
Radford University is a comprehensive, midsize public university that is student-focused, providing its more than 9,900 students a diversity of outstanding academic programs. Well known for its strong faculty/student bonds, innovative use of technology in the learning environment and vibrant student life on a beautiful campus, Radford University offers many opportunities to get involved and succeed in and out of the classroom.
Job Description Radford University invites applications for the position of Help Desk Technician in the Division of Information Technology.  This position will provide technical support to university clients regarding university computer systems and software. Provide telephone, on-site, and walk in support to resolve questions related to hardware, software, network and connectivity issues for faculty, staff and students

Required Qualifications:  Extensive knowledge of computer hardware and software including: Windows, MS Office, web browsers, Adobe applications, networked computing environments, TCP/IP, and e-mail. Demonstrated ability to provide excellent customer service. Ability to communicate effectively orally and in writing. Proven ability to use a wide variety of diagnostic tools to identify, analyze, and resolve hardware, software, and network connectivity problems. Ability to lift/move 50 pounds.

Preferred Qualifications: Experience supporting Mac OS X and mobile devices.

Apply online at  Only online applications will be accepted.  Review of applications will begin on August 5, 2019. 
Radford University is an EO/AA employer committed to diversity.  All new hires to Radford University are subject to E-Verify.  E-Verify is administered by the U.S. Department of Homeland Security, USCIS-Verification Division and the Social Security Administration and allows participating employers to electronically verify employment eligibility. 

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