IT Software Licensing Specialist

Employer: Virginia Tech - Division of Information Technology
Job Location: Blacksburg, Virginia
Category: IT/Computers/Networking, Software/QA/DBA, Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 8/5/2021
Closing Date: 10/27/2021
Virginia Tech - Division of Information Technology
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence.
http://jobs.vt.edu/
Job Description

Job Description

The objective of the IT Software Licensing Specialist is to identify, deploy and administer enterprise and/or individual software licenses and assist with the distribution of those licenses to the Virginia Tech community. In particular, this position will be responsible to assist with the management of the university’s Microsoft and Adobe contracts. Additional duties the position oversees and manages include providing support for a host of other approved software applications. The successful candidate will have some experience in the administration of software licenses and user access on multiple software consoles.

Duties include:
- Assisting with contract administration for software license renewals
- Establishing and maintaining productive vendor relationships
- Ordering and delivery oversight
- Assisting with license deployment
- Supporting end users

The candidate will have the ability to develop software instructions and test new application deployments. Experience with Oracle applications and the Cobblestone Contract Management System is a plus. Higher Education work dealing with the management of software licenses and their deployment preferred. Knowledge of Microsoft Office licensing structure, product offerings, and applications preferred.

The position requires customer service skills and experience with active listening, problem-solving, and communication. The ideal candidate will support upwards of 133 individual campus offices and staff. The candidate will also provide support to 33,000 students and routinely fields and supports inquiries, assists with problem resolution, and helps resolve issues requiring technical intervention.

Additional responsibilities include the ability to lead projects and work with key functional personnel from the ITPALS organizational units to help effectively plan the team’s work. The successful candidate will assist in setting team priorities, managing workflow and assignments, and have the ability to act as a liaison to other project teams, university departments, and contract vendors.

Required Qualifications

- Documented experience in working with contracts, reseller agreements, software licensing management, and deployment
- Previous experience working as a member of a team
- Some previous experience setting team priorities, managing workflow and assignments
- Experience in the use of Windows and Mac operating systems and Microsoft Suite
- Some working knowledge of cloud computing technology processes and user administration for example, AWS, Azure, etc.
- Ability to use Excel in the development of pivot tables, macros, charting, etc.

Preferred Qualifications

- Previous project management experience
- Knowledge of Oracle relational databases and similar programming languages desirable
- Experience with Linux and server management
- Knowledge of University policies and procedures
- Ability to develop HTML and other programming languages is desirable
- Experience with Oracle applications and the Cobblestone Contract Management System
- Higher Education work dealing with the management of software licenses and their deployment

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