MA21039 Technical Services Manager

Employer: TMEIC
Job Location: Roanoke Va or Houston Tx, Virginia
Category: Other
Employment Type: Full Time
Last Updated: 7/21/2021
Closing Date: 8/6/2021
TMEIC Corporation, headquartered in Roanoke, VA, designs, develops and engineers advanced automation, large AC and DC motors, photovoltaic inverters and variable frequency drive systems. TMEIC Corporation specializes in the Renewable Energy, Metals, Material Handling, Oil & Gas, Mining, Testing and other industrial markets worldwide. We drive industry.
Job Description Job #MA21039
Job TitleTechnical Services ManagerOffice LocationRoanoke, VA or Houston, TX
Business/DepartmentEnergy & Infrastructure Solutions/OperationsSales Territory, if applicableN/A
General Role Description
Develop and manage the business unit’s (BU) technical services system to ensure achievement of the BU’s Mid-Range Plan (MRP) commitments
Role Accountabilities
  • Ensure the effective development, implementation, measurement, and management of the BU’s technical services system
  • Design and staff an organizational structure that can effectively ensure successful execution of the technical service strategy
  • Develop and execute the technical services sales strategy for current and potential clients in the BU's served industries
  • Allocate resources within the context of the BU’s and the Company’s strategic direction and economic health to ensure alignment with business unit and company priorities for technical services
  • Develop relationships with a network of purchase influencers within current and potential client organizations to position the Company to provide technical services
  • Develop effective and collaborative relationships with internal and external clients and suppliers, domestically and internationally, to secure resources and deliver effective solutions which meet client contractual commitments and business goals
  • Ensure KPI's are established, measured, and monitored, in coordination with appropriate personnel; used effectively to manage and improve technical services performance; and communicated to appropriate management
  • Design, develop, implement, and manage a cross-functional protocol that ensures timely, effective communication with clients
  • Ensure effective risk assessment and abatement plans are developed, implemented, and managed to meet technical services budgets and targets. 
  • Ensure technical services processes and tools are designed to meet contractual deliverables and continuously improve site operations, consulting with clients to confirm acceptance
  • Diagnose gaps between current and desired technical services performance and deploy strategies to resolve
  • Ensure an effective resource forecasting process for international assignments and compliance with international immigration and employment regulations
  • Ensure client issues are anticipated, identified, communicated, and resolved, at client sites if necessary, coordinating with appropriate personnel, escalating as appropriate. 
  • Ensure timely, accurate, and thorough creation and submission of commercial and technical proposals, meeting client and business requirements; and their effective communication to clients and internal engineering team 
  • Ensure pricing strategies maximize margins
  • Review commercial terms and conditions of contracts to ensure risk to business is at acceptable levels
  • Ensure accurate project execution estimates for cost and price evaluation of potential service orders

General Employee Accountabilities
  • Bring full effort to bear on tasks assigned by manager
  • Give manager best advice
  • Give earliest notice when work cannot be delivered as specified
  • Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
  • Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment
  • Comply with all Company policies, practices, and procedures and all regulations and laws
  • Recommend viable improvements proactively
  • Ensure effective utilization of business tools and processes

Manager Accountabilities
  • Build and lead a team of committed and capable employees
  • Plan for, appropriately assign, resource, and integrate the work of the team
  • Lead, expect, and implement continuous improvement
  • Own the output of the team
  • Ensure team members fulfill functional and general employee accountabilities
  • Exercise effective managerial leadership to include
  • Two-way managerial team working
  • Fair and just treatment of direct reports
  • Context setting
  • Planning
  • Task assignment
  • Ongoing performance management
  • Coaching
  • Selection and orientation
  • De-selection and dismissal

Minimum Qualifications
  • Bachelor of science in electrical, electronic, mechanical, computer engineering or equivalent via education and/or experience
  • 3 years of technical, field services management experience in any combination of power generation, renewable energy, utility scale solar, metals, material handling, paper, oil & gas, mining, or related industries
  • 2 years of project or program management experience
  • 3 years of client facing technical sales and/or business development experience
  • Demonstrated thorough understanding of service business operating finances
  • Demonstrated use of keen business acumen to develop effective strategies and determine appropriate priorities for improved business results
  • Demonstrated ability to balance strategic direction with hands-on, tactical work
  • Experience in the review of commercial terms and conditions of contracts to ensure risk to business is at acceptable levels
  • Demonstrated success leading teams to accomplish business goals
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
  • Demonstrated continuous improvement in areas of responsibility
  • Proficiency in MS Office
  • Availability to travel, domestically and internationally, approximately 20%, sometimes with limited notice

Preferred Qualifications
  • Demonstrated success managing financial results to plan in a manufacturing or industrial services business
  • Previous accountability for development of successful business plans
  • Demonstrated success developing and managing supervisors
  • PMP certification

Link to TMEIC Corporation website:  In order to be considered for a job opening, all applicants must complete an on-line job application, in full, for each job opening.  A resume can be attached to the on-line application but is not considered a substitute for the information in the application.  Applications are not accepted for positions not posted.  Current job listings, along with our application, can be found on our website.  Select “Career Opportunities” on the “Careers” tab of our website. Please, no telephone calls.
EEO/AA/M/F/Vet/Disability Employer
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