Customer Success Associate

Employer: Card Isle
Job Location: Blacksburg, Virginia
Category: Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 8/1/2022
Closing Date: 8/31/2022
Card Isle
Greeting cards have a unique power to connect people of all generations. At Card Isle, we are committed to preserving and updating this traditional medium for the digital age.

Card Isle was founded in 2013 by three Virginia Tech engineering students passionate about making greeting cards more personal, accessible and fun! Since incorporation Card Isle has brought to market multiple internet connected greeting card technologies including kiosks, printers, and e-commerce products.
http://www.cardisle.com/
Job Description

Position Overview: Due to recent and exciting growth, we are in search of a new team member who can help ensure that our customers have a positive and successful experience with our products and services. This role will be for our mid-shift (11am-8pm) and Saturday (9am-6pm) customer support hours, with Sundays and Mondays off.

This role will be a hybrid of remote and in-person shifts, though a fully remote position would be considered for the right candidate.

Your Role: Customer Service & Account Management: Field inbound customer service calls/emails/chats and take the appropriate action to efficiently and effectively resolve customer issues; including, but not limited to, providing technical support, providing system training, monitoring inventory and supplies, occasional packing and shipping of supply orders, answer billing questions, and being a resource to answer any questions overall.

Onboarding New Customers: Assist new customers as they get set -up with their Card Isle system. Ensure that new customers have all the resources that they need to be successful, while enjoying our system.

Qualifications: Communicates With Purpose: You will be the voice of Card Isle , whether through email, chat or a phone call. Effective communication both in writing and verbally is key to this role.

Can Wear Many Hats: Card Isle keeps a start-up mentality with the goal of successfully executing our services, while also continually growing and evolving. We each have critical roles in the company: some defined, some not so much. Our goal is to build a successful business and that takes focus, but also the ability to quickly change, constantly re-evaluate, and a self-belief that anything worth doing can be learned.

Driven To Help Others Succeed: A qualified candidate must enjoy working to solve the problems of others. Going above and beyond to make a customer’s experience great is not a motto , but an expectation. Your role will work towards increasing our team’s efficacy and efficiency in the customer service realm.

Experienced In Customer Service: This is not a requirement, but certainly a plus.

Comfortable Working With Technology: This job will include working with and troubleshooting printers, computers, and internet connectivity. It also requires taking this knowledge and communicating it effectively to our customer base.

Team Oriented: Culture is very important to us, so even though we aren’t always in the office together, it’s important that all employees work as a team. We are an equal opportunity employer that promotes inclusion and diversity, with strong team oriented values.

Other Things of Note:

● Hire will be a hybrid of remote shifts and working from our office in Blacksburg, VA.

● This job may occasionally involve lifting up to 45 lbs.

● Spanish speaking ability is not required, but a bonus

● High school diploma required

● US candidates only

How to Apply: Please send a cover letter and resume to sarah@cardisle.com, with Customer Success Associate Application, [Your Name] in the subject line. Please allow up to 2 weeks for a reply back regarding a phone interview.

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