Position Overview: Due to recent and exciting growth, we are in search of a new team member who can help ensure that our customers have a positive and successful experience with our products and services. This role will be for our mid-shift (11am-8pm) and Saturday (9am-6pm) customer support hours, with Sundays and Mondays off.
This role will be a hybrid of remote and in-person shifts, though a fully remote position would be considered for the right candidate.
Your Role: Customer Service & Account Management: Field inbound customer service calls/emails/chats and take the appropriate action to efficiently and effectively resolve customer issues; including, but not limited to, providing technical support, providing system training, monitoring inventory and supplies, occasional packing and shipping of supply orders, answer billing questions, and being a resource to answer any questions overall.
Onboarding New Customers: Assist new customers as they get set -up with their Card Isle system. Ensure that new customers have all the resources that they need to be successful, while enjoying our system.
Qualifications: Communicates With Purpose: You will be the voice of Card Isle , whether through email, chat or a phone call. Effective communication both in writing and verbally is key to this role.
Can Wear Many Hats: Card Isle keeps a start-up mentality with the goal of successfully executing our services, while also continually growing and evolving. We each have critical roles in the company: some defined, some not so much. Our goal is to build a successful business and that takes focus, but also the ability to quickly change, constantly re-evaluate, and a self-belief that anything worth doing can be learned.
Driven To Help Others Succeed: A qualified candidate must enjoy working to solve the problems of others. Going above and beyond to make a customer’s experience great is not a motto , but an expectation. Your role will work towards increasing our team’s efficacy and efficiency in the customer service realm.
Experienced In Customer Service: This is not a requirement, but certainly a plus.
Comfortable Working With Technology: This job will include working with and troubleshooting printers, computers, and internet connectivity. It also requires taking this knowledge and communicating it effectively to our customer base.
Team Oriented: Culture is very important to us, so even though we aren’t always in the office together, it’s important that all employees work as a team. We are an equal opportunity employer that promotes inclusion and diversity, with strong team oriented values.
Other Things of Note:
● Hire will be a hybrid of remote shifts and working from our office in Blacksburg, VA.
● This job may occasionally involve lifting up to 45 lbs.
● Spanish speaking ability is not required, but a bonus
● High school diploma required
● US candidates only
How to Apply: Please send a cover letter and resume to sarah@cardisle.com, with Customer Success Associate Application, [Your Name] in the subject line. Please allow up to 2 weeks for a reply back regarding a phone interview.