Technology Support Engineer

Employer: Radford University
Job Location: Radford, Virginia
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 7/17/2019
Closing Date: 9/1/2019
Radford UniversityRadford University
Radford University is a comprehensive, midsize public university that is student-focused, providing its more than 9,900 students a diversity of outstanding academic programs. Well known for its strong faculty/student bonds, innovative use of technology in the learning environment and vibrant student life on a beautiful campus, Radford University offers many opportunities to get involved and succeed in and out of the classroom.
http://www.radford.edu/~csat
Job Description Radford University invites applications for the position of Technology Support Engineer in the Division of Information Technology.  This position will solve complex technical end user OS, application, and hardware problems that have been escalated by level I technical staff. Works with information technology staff as a level II desktop support engineer and trainer to support RU’s technology needs. Provide leadership to a small team of student employees.

Required Qualifications:  Extensive knowledge of Windows operating system installation & troubleshooting. Extensive knowledge and experience supporting MS Office, email applications, web browsers, Adobe applications and other common desktop software. Experience working with networked computing environments, TCP/IP, wireless networks and software troubleshooting. Working knowledge of mobile computing and mobile OS such as iOS and Android. Knowledge of desktop security best practices. Ability to effectively analyze, research and resolve technical problems; work in a team environment, and interact effectively with faculty, staff, students and vendors. Ability to provide clear and concise written and oral communication. Ability to lift/move 50 pounds.

Preferred Qualifications:  Experience with Mac OS X. Experience with Windows Server Update Service (WSUS) and managing printers on Windows servers a plus. Experience with enterprise management of desktop and laptop computers. Experience providing leadership and guidance in a team environment desired.

Apply online at https://jobs.radford.edu/postings/7566.  Only online applications will be accepted.  Review of applications will begin on July 25, 2019. 
Radford University is an EO/AA employer committed to diversity.  All new hires to Radford TeUniversity are subject to E-Verify.  E-Verify is administered by the U.S. Department of Homeland Security, USCIS-Verification Division and the Social Security Administration and allows participating employers to electronically verify employment eligibility. 
 
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