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Senior Product Operations Manager
About Block.one LLC
Block.one LLC is a creator of Decentralized Autonomous Corporations (DACs), a concept introduced by CTO Daniel Larimer in 2014 that empowers open source communities to disrupt existing centralized business models. Currently we, along with others globally, are developing EOS.IO, a revolutionary open-source decentralized blockchain infrastructure that will be used worldwide as the basis for developing countless high-throughput blockchain applications.
We are looking for a Senior Product Operations Manager to join our team in Blacksburg, Virginia. The scope of this role is to efficiently manage the operations of a production application while ensuring the best possible user experience. This is a multi-faceted, fast-paced job in a start-up environment therefore flexibility, a strong work ethic, and attention to detail are a must.
Collaborate closely with Product and Engineering teams on product features to ensure that operational considerations such as onboarding, support, content and data management, reporting, scalability, and costs are included in the design, development, and release.
Provide leadership with actual and projected operational product metrics; including users, usage, support, user satisfaction, compliance, efficiency, infrastructure, and costs.
Ensure that product operations are stable, adequately staffed, and are able to scale to meet anticipated demand.
Focus on long term product customer success while reducing risks and costs associated with the product.
Assist in determining outsourcing opportunities and in evaluating and managing any subsequent vendor relations.
B.S. or equivalent.
Prior experience preferred in the operational support of a web and mobile based application.
Prior experience managing and scaling a team.
Strong background in data analytics.
Ability to analyze risks and create plans accordingly.
Experience leading root cause analysis efforts.
Excellent written and oral communication skills.
Social media sector expertise preferred.
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