Lead Technical Consultant

Employer: Itus Digital
Job Location: Roanoke, Virginia
Category: IT/Computers/Networking, Project/Product Management, Software/QA/DBA, Tech Support/Customer Service
Employment Type: Full Time
Last Updated: 2/17/2021
Closing Date: 12/31/2021
Itus Digital
Itus Digital is an early-stage software start-up founded in Roanoke, VA.
Job Description The Lead Technical Consultant leads a team of technical consultants in all technical aspects of APM implementation projects.  Will work as an integral member of the project team, architect the solution to be delivered, lead the project resources in the delivery, and deliver technical activities during the project.  Will oversee and ultimately be responsible for the quality of the solution delivered.  Will develop task lists for new work and support ongoing estimates during project execution.  Responsible for oversight and coaching of junior team member’s work quality, technical skills, and project implementation practices.  Will develop best practices for technical processes and educate other team members on those processes.  Will perform various technical activities including server and software installation, building data visualization components, data migration activities, and writing code to customize the client’s system to fulfill their requirements.  This is a client-facing role that requires flexibility and self-motivation to meet deadlines and client expectations.

  • Serve as technical expert for the implementation of APM software, primarily, but not limited to, the GE APM Enterprise software and the Itus Digital software
  • Architect the client’s APM solution
  • Develop scope of work for the technical portion of APM proposals
  • Educate clients in the use of the configured APM system
  • Work with stakeholder, at all levels, to clearly articulate complex concepts and ideas
  • Influence decisions on design and functionality to keep projects on track in terms of budget, time, and client expectations
  • Estimate the technical work for new projects and the time remaining (ETC) for ongoing projects
  • Design, implement and document the APM workflows to meet client functional specifications
  • Develop technical specifications for the solution to be delivered
  • Effectively leverage APM product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
  • Own and manage the technical deliverables throughout the entire project lifecycle
  • Troubleshoot issues with clients and conduct technical lessons learned
  • Support the project team throughout client engagement to identify scope changes and adhere to the agreed change management process
  • When needed, step into any ongoing project to ascertain risk in the existing design, and develop a plan for mitigation
  • Develop best practices on how to configure, implement, and guarantee quality in our work
  • Serve as a technical expert and mentor for Technical Consultants
  • Understand the functional purpose and execution of the APM product suite and its workflows
  • Maintain strong client relationships
  • Fulfill all project management duties when required
  • Minimum 3 years of experience in Meridium, leading GE/Meridium Enterprise APM implementations
  • Minimum 5 years of experience in client-facing consulting, leading software implementation projects
  • Excel with SQL and have advanced knowledge of PostgreSQL, Oracle and, SQL Server database management systems
  • Excel with VB .NET for building business rules within the context of the GE Enterprise APM product
  • Excel in the development of data visualization using Microsoft SQL Server Reporting Services
  • A strong drive to excel at and teach the technical skills and product knowledge required to do the job successfully
  • Proven track record of excellent customer service in delivering technical solutions with a mindset to exceed their expectations
  • Ability to lead a team of peers and oversee their work
  • Excellent oral, written, and presentation skills
  • Ability to perform required job activities with little to no support from others
  • Excellent Logic/Troubleshooting abilities
  • Positive, outgoing attitude
  • Self-starter in a fast-paced environment
  • Ability to handle multiple tasks or projects
  • Ability to participate in client workshops, strategy, and planning sessions to help solve client issues
  • Ability to adapt and learn quickly in a fast-paced, multi-tasking development environment
  • General knowledge of industrial standards and best practices
  • Legal authorization to work in the United States
  • Desire to travel up to 75%
Desired Skills
  • Meridium APM technical certification
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