STRATEGIC ACCOUNT SPECIALIST - SALES SUPPORT - ROANOKE, VA

Employer: SEGRA
Job Location: Roanoke, Virginia
Category: IT/Computers/Networking, Telecommunications, Sales/Biz Dev, Tech Support/Customer Service, Other
Employment Type: Full Time
Last Updated: 1/31/2020
Closing Date: 2/28/2020
SEGRA
Our robust suite of Managed Services keep your business connected and secure while guarding against unplanned network outages. With a wide range of data solutions and fully compliant services, we offer peace of mind - and a foundation for long-term success.

Our six world-class data centers connect 44 data nodes across our 9-state, 23,000-mile fiber network. All of our services are continuously monitored by our on-site engineers and are SSAE 16 SOC 2 Type II certified, as well as being PCI DSS and HIPAA compliant.

www.segra.com
Job Description STRATEGIC ACCOUNT SPECIALIST - SALES SUPPORT - ROANOKE, VA
Roanoke, VA, USA Req #711

Segra is seeking an experiences Strategic Account Specialists.  The Strategic Account Specialist (SAS) will be primarily responsible for retaining existing revenue and reducing churn in the existing customer base.  Primary focus will be on large existing customer accounts as well as existing customer accounts with high potential for uplift in tandem with the Strategic Account Manager (SAM).  The SAS must meet the experience and/or the education/ training requirements of their specific Job Description.  The SAS will be measured by their ability to increase the value of renewals.

The SAS will have daily customer account management responsibility with an assigned base of accounts to monitor for customer satisfaction, to assist Customer Service when necessary to resolve customer issues, and as needed, help pursue opportunities to drive increased retention and uplift within these accounts.  In addition to existing customer accounts, potential new customer accounts may be assigned to the SAS to support based on market needs and determined by the local sales manager.

Qualifications

  • Education:  Degree in sales / marketing or related field, equivalent work experience, or a combination thereof

  • Experience:   Previous Enterprise level sales experience preferred

    • At least 2+ years of telecommunications sales, technology sales, or account development experience specifically including sales or support of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions

    • Experience with supporting large enterprise accounts (i.e. sales >~$5k MRC)

  • Key Competencies: 

    • Strong Communication skills; Time management skills; Proficiency in Microsoft Office; Prior experience with Microsoft Dynamics preferred

    • Ability to design strategic plans to position Segra products and services to align with customers changing needs.

    • Conduct quarterly customer account reviews to ensure Segra is secure as the provider of choice.

    • Problem solving skills to change products and services as needed.

    • Leverage relationships with existing base to act as referrals to prospective major companies.

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We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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