Segra is seeking an experiences Strategic Account Specialists. The Strategic Account Specialist (SAS) will be primarily responsible for retaining existing revenue and reducing churn in the existing customer base. Primary focus will be on large existing customer accounts as well as existing customer accounts with high potential for uplift in tandem with the Strategic Account Manager (SAM). The SAS must meet the experience and/or the education/ training requirements of their specific Job Description. The SAS will be measured by their ability to increase the value of renewals.
The SAS will have daily customer account management responsibility with an assigned base of accounts to monitor for customer satisfaction, to assist Customer Service when necessary to resolve customer issues, and as needed, help pursue opportunities to drive increased retention and uplift within these accounts. In addition to existing customer accounts, potential new customer accounts may be assigned to the SAS to support based on market needs and determined by the local sales manager.
Education: Degree in sales / marketing or related field, equivalent work experience, or a combination thereof
Experience: Previous Enterprise level sales experience preferred
At least 2+ years of telecommunications sales, technology sales, or account development experience specifically including sales or support of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions
Experience with supporting large enterprise accounts (i.e. sales >~$5k MRC)
Strong Communication skills; Time management skills; Proficiency in Microsoft Office; Prior experience with Microsoft Dynamics preferred
Ability to design strategic plans to position Segra products and services to align with customers changing needs.
Conduct quarterly customer account reviews to ensure Segra is secure as the provider of choice.
Problem solving skills to change products and services as needed.
Leverage relationships with existing base to act as referrals to prospective major companies.