Software Trainer

Employer: Qualtrax
Job Location: Blacksburg, Virginia
Category: Education/Training/Writing, Project/Product Management, Other
Employment Type: Full Time
Last Updated: 11/6/2018
Closing Date: 12/15/2018
Qualtrax
Qualtrax is a powerful compliance software package that works with companies worldwide to assist them with achieving compliance goals. This includes not only managing documentation, but automating key business processes, streamlining training management, and ensuring critical industry regulations are addressed.

We continue to invest in the development of the product and are continually incorporating new features and functionality into our product based on customer feedback and technology advances and trends.


www.qualtrax.com
Job Description

Do you have a passion for teaching others and love to travel? Are you in search of a non-contract training position that allows for a work life balance? Love technology and the startup mentality? Qualtrax, Inc. is currently hiring a Software Trainer for its compliance management software product. As a member of the Customer Experience Team, you will interact with regulatory and IT professionals at customer sites daily. The candidate must be able to translate technical information into a training room environment with students of varying levels of expertise. While not traveling or performing training, you may work remotely.

You are a key member of an exceptional Customer Experience Team that focuses on customer satisfaction and has the desire to go the extra mile for customers. You have strong critical thinking skills to make customer-focused decisions, value continuous improvement, and work efficiently in a team-oriented environment. In addition, you serve as a compliance consultant for our customer base—providing best practices specific to their industries. You also have the opportunity to enhance the training offerings we provide to our customers.

We’re a business that prides itself on a strong culture of Quality and Continuous Improvement. We believe in professional development and a results oriented work environment; we invest in you so you’re invested in helping us build the best value possible.

The Qualtrax Software Trainer should act as a liaison and project manager between clients and the company. The Software Trainer is expected to identify and represent client needs and goals within the organization. This role is responsible for building relationships with clients to gain new and repeat business opportunities.

Responsibilities:

  • Conduct training sessions on-site and remotely for customers.
  • Develop existing training programs and implement new training programs utilizing video and web.
  • Maintain training materials including help manuals, support portal, knowledge base articles, and training aides.
  • Conduct periodic health assessments with customers serving as account owner—ensuring the customer system is implemented, deployed, and pleased with our product and services.
  • Coordinate teams as needed to address customer feedback appropriately with developers, product managers, and leadership.
  • Provide phone assistance to customers, answering how- to questions and in some cases helping to troubleshoot product issues.
  • Build and maintain successful long-term relationships with both internal and external customers.
  • Respond and manage in/outbound customer service inquiries and issues via telephone and email.
  • Assist the sales team in conducting industry specific sales demonstrations.
  • Manage the Qualtrax industry specific databases including demo system environments and trial systems.
  • Recommend potential services to customers after analyzing their needs; helping to drive additional services revenue.
  • Provide valuable product enhancement information to the product manager.
  • Participate in company and team activities to support the growth of Qualtrax.
  • Be the voice and advocate for the company’s purpose and mission.
  • Share insights and experience in team and company discussions.
  • Challenge the status quo.

Qualifications:

  • Bachelor’s degree or equivalent experience and at least 2 years of training experience
  • Prior customer service experience and/or training experience with proven track record
  • Highly organized individual and self-motivator
  • Great communication and presentation skills
  • Strong problem-solving skills
  • Detail oriented
  • Focus on providing high quality results
  • Listen to customer needs, articulating product benefits and offering valuable solutions to customers
  • Take ownership over customer accounts
  • Positive attitude and willingness to learn
  • Desire to go the extra mile for customers and services team
  • Individual who thrives in a team environment
  • Ability to balance multiple priorities
  • Able to work on a team or individually
    • Highly self-motivated and self-directed
    • Accepts and responds to feedback quickly and positively
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