IT Support Analyst

Employer: Arevo Group
Job Location: Roanoke
Category: IT/Computers/Networking
Employment Type: Full Time
Last Updated: 1/22/2019
Closing Date: 3/29/2019
Arevo Group
Arevo Group was formed with the belief that clients and candidates deserve more than they are currently getting from traditional recruiting agencies. To this end we have created a proprietary recruiting process that delivers customer satisfaction at unprecedented levels. By engaging the most cutting edge voice in the recruiting industry, the demanding expectations of a leading human resource consulting group, and the quality driven reputation of a recruiting icon, the Arevo Group began to take shape.

http://www.arevogroup.com
Job Description Job Summary:
 
The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problems, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. The chosen candidate will support multiple platforms including desktops, laptops, servers, mobile devices and other technology related peripherals as well as create and maintain training documentation. This position will require independent work along with sharing information and assisting others with projects.
 
Responsibilities:

 
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
  • Report creation
  • Maintain inventory information
 
Requirements:

 
  • Associate degree in Information Technology or Relevant Certifications
  • 2-5 years of hands-on experience working in an end-user desktop support role or computer operations environment
  • Microsoft Office 2016 (Office 365)
  • Proficient in Microsoft Excel
  • Windows 10
  • Windows Server 2012
  • Proficient in SQL reporting
  • Remote Desktop support
  • Active Directory
  • Group Policy
  • Exchange Management Console
  • Patch management
  • Advanced printer / peripheral device troubleshooting
  • TCP/IP, DNS and DHCP
  • Remote support for handheld smartphones and tablets
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