Senior Product Designer
Marketing/PR/Advertising, Project/Product Management, Software/QA/DBA
Ozmo is a technology company located in Blacksburg, Virginia. Its software products solve device support at scale for mobile operators and their consumers. With the leading device support platform assisting over 25 million interactions each year, Ozmo believes that every support interaction is an opportunity to improve the customer experience. The Ozmo support platform is home to a library of hundreds of virtual devices and tens of thousands of answers made accessible across all channels.
Ozmo is seeking an experienced Senior Product Designer to join our growing team. As a Senior Product Designer, you will be focused on providing value to our consumer and agent user groups, ensuring the usability of our products and maintaining our design systems. You will report to the VP of Product and work alongside other product designers, product managers and engineering team members to iterate on and evolve our product suite.
As a growing technology company, Ozmo’s focus is on solving tech support at scale. We build best-in-class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts are motivated to continuously improve and love to learn. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.
Lead productive ideation sessions across various teams to generate and build upon ideas
Leverage and incorporate research insights into your design process and ideation sessions
Build interactive prototypes for usability testing based on static wireframes and design comps
Plan, set up, execute and analyze usability tests, both remote and moderated
Serve as an internal champion for consistency, flexibility and reuse leveraging your deep understanding of how design systems are built
Design inclusively following WCAG 2.0 accessibility standards
Collaborate and communicate your design with the engineering team for successful implementations
Reinforce design thinking across the organization and help spread knowledge of design processes
Act as a mentor and coach for your teammates, helping junior designers grow into mid- and senior-level positions
Requirements and qualifications
Bachelor’s degree in a relevant field, including Human Computer Interaction, Visual Communication, UX Design, Graphic Design
Six or more years experience in Product Design or a related field
Experience designing SaaS-based, B2B web applications.
Ability to put people first, solving problems in a way that’s best for the people using the product
Skill to balance user needs with viability, feasibility and desirability from customers
Proven ability to solve problems and speak to your process in detail along the way
Familiarity with industry standard tools, including Sketch, Zeplin and usertesting.com
Extensive experience in interaction design and visual design principles and processes
Design experience in SaaS-based, B2B web applications is preferred
Understanding of Agile methodologies is required
Experience working with customer support systems and designing for customer support agents and support-seeking consumers a plus
This is an onsite position at our headquarters in Blacksburg, VA. Ozmo offers relocation assistance for candidates and their families. Come see why Blacksburg is consistently ranked as one of the best places to raise a family and enjoy the outdoors.
You must be legally authorized to work in the US.
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