Delta Dental
Hybrid
Position Summary:
The Business Analyst is a critical member of Operations, responsible for monitoring critical processes and identifying the need for process improvements, system changes, and system enhancements This individual must be comfortable working with both business and technical resources on a daily basis, and is responsible for working with IT resources on system bug fixes and enhancements related to all areas and facets of Operations, including the writing, submitting, and testing of IT Tickets.
The Business Analyst will be responsible for facilitating system enhancements and follow through on requirements gathering, user acceptance testing (UAT). The Business Analyst is relied on to fully understand and effectively communicate any downstream impacts of changes or enhancements made.
In addition, this individual will be required to utilize a technical tool the enables the ability to execute custom queries from the system on an as needed basis. This reporting is...