$55,000 - $60,000 yearly
Delta Dental
Hybrid (Roanoke, VA, USA)
Position Summary:
The Business Analyst is a critical member of Operations, responsible for identifying the need for process improvements, system changes, and system enhancements including developing new desk procedures needed and training of the staff on the changes. This individual must be comfortable working with both business and technical resources on a daily basis, and is responsible for working with IT resources on system bug fixes and enhancements related to all areas and facets of Operations, including the writing, submitting, and testing of Service Requests and Help Desk tickets.
In addition this individual assists the Marketing Administration and Billing and Eligibility Teams on group/client set up issues and improvements and assists or completes the implementations and system set up of complex groups.
This individual plays a key role in the implementation of new clients. The individual will be involved with new client implementation from the gap...